Booking Terms and Conditions

Last updated: September 2026

These terms apply to direct bookings with Gemma and Simon Nelson trading as Cae Madog Barn.

For bookings made through Airbnb, Vrbo, Booking.com or another booking platform, additional platform terms may apply, including different payment or cancellation processes. The property rules concerning occupation and use of Cae Madog Barn continue to apply unless expressly agreed otherwise.

The property

Cae Madog Barn is an eight-bedroom, four-bathroom self-catering holiday property at:

Cae Madog Barn
Bont Dolgadfan
Llanbrynmair
Powys
SY19 7AP

The maximum occupancy is 17 guests plus two infants using travel cots.

Pets may stay only by prior arrangement. There is currently an additional pet fee of £40.

The property may only be occupied by the guests included in the booking and must not be sublet, assigned or used by additional overnight guests without our prior agreement.

Making a booking

The lead guest must be at least 18 years old and has responsibility for the booking and for ensuring that all members of the group comply with these terms and the House Rules.

We require the names of all guests aged 18 or over. These should be supplied before the stay.

A booking becomes binding when we accept the booking and receive the required payment.

Bookings are normally Friday to Friday unless otherwise agreed.

Price

The price quoted is for exclusive use of Cae Madog Barn for the agreed booking period and for no more than the permitted number of guests. Any mandatory charge applying to the booking will be disclosed before the booking is confirmed. 

Optional extras requested by the guest may be charged separately.

Deposit and payment

A deposit of 25% of the accommodation price is required to secure the booking.

The remaining balance must be paid no later than four weeks before arrival.

Bookings made within four weeks of arrival must normally be paid in full when booked. Failure to pay the balance when due may be treated as cancellation by the guest after we have made reasonable attempts to contact you.

Security deposit

A £300 refundable security deposit is payable with the final balance.

The deposit may be used towards the reasonable cost of damage, breakages, abnormal cleaning, missing items, prohibited EV charging, waste-sorting charges, nuisance or other loss caused by the booking party beyond fair wear and tear.

We will return the remaining deposit after departure, normally within 14 days.

Where a deduction is made, we will provide reasonable information explaining it. The security deposit does not limit the guest’s liability for loss or damage exceeding £300.

Cancellation by the guest

Cancellation must be made in writing.

Where written cancellation is received more than 28 days before arrival, the normal cancellation charge is the 25% deposit, subject to the requirement that any cancellation charge must remain reasonable and proportionate to the loss resulting from the cancellation.

Where cancellation is received 28 days or fewer before arrival, the normal cancellation charge may be up to 100% of the accommodation price because of the substantially reduced opportunity to obtain a replacement booking.

However, cancellation charges will not exceed the loss Cae Madog Barn reasonably suffers as a result of the cancellation.

If we successfully re-let some or all of the cancelled dates, we will take the replacement income and any reasonably avoided costs into account and refund any amount by which payments retained exceed our reasonable net loss. Reasonable costs directly resulting from the cancellation and re-letting may be deducted.

We strongly recommend that guests obtain suitable travel insurance covering cancellation.

There is no general statutory 14-day cooling-off right for accommodation booked for specific dates. Regulation 28 of the Consumer Contracts Regulations expressly excludes this type of accommodation from that cancellation right.  

Changes requested by guests

We will try to accommodate reasonable requests to change booking dates or details but cannot guarantee that changes will be possible. Any price difference or additional cost resulting from an agreed change will be confirmed before the change is made.

Cancellation by us

We may cancel a booking where circumstances genuinely outside our reasonable control make it impossible or unsafe to provide the accommodation.

If we cancel for reasons that are not caused by the guest, we will refund payments made to us for accommodation that we cannot provide.

We will not retain payment for accommodation that we cancel and do not provide.

We may terminate a stay where there is a serious breach of these terms, including dangerous behaviour, deliberate or serious damage, serious nuisance, substantial unauthorised occupancy or persistent excessive noise.

Arrival and departure

Unless otherwise agreed:

Check-in is from 4.00 pm.

Check-out is by 10.00 am.

Where new guests are arriving on the departure day, the 10.00 am departure time must be observed. Key arrangements will be confirmed before or at arrival.

Linen and towels

Bed linen is provided.

Towels are not included as standard. Bath towels can be rented as an optional booking extra.

Guests should bring their own swimming-pool or beach towels.

Swimming pool

The outdoor heated swimming pool is normally available from Easter until the end of October.

Pool use is subject to the safety rules provided at the property.

Children must be supervised by a responsible adult at all times when using or near the swimming pool.

Sauna

The sauna is available subject to the operating and safety instructions provided.

Children must not use the sauna. Smoking or vaping is not permitted in the sauna cabin.

Parties, events and noise

Cae Madog Barn is suitable for family and friends’ holidays and reasonable celebrations.

It is not suitable for stag parties, hen parties or other events if they are likely to cause late-night noise, nuisance or disturbance.

Music and loud noise are not permitted outside between 11.00 pm and 7.00 am.

Serious or persistent nuisance may constitute a serious breach of the booking terms.

Pets

Well-behaved pets are welcome by prior agreement.

Pets must not be left alone at the property or unsupervised in the grounds. Pets must not enter bedrooms or be allowed on soft furnishings.

Owners are responsible for their animals and must remove animal waste promptly. A £50 cleaning charge may be deducted from the security deposit where pet waste has not been properly removed from the grounds.

Smoking and vaping

Smoking or vaping is not permitted inside Cae Madog Barn or inside the sauna cabin.

Parking

Parking is provided for a maximum of five vehicles. Additional vehicles should use appropriate parking elsewhere, including the local village car park where available.

Vehicles are parked at the owner’s risk.

Electric vehicles

Cae Madog Barn does not currently provide EV charging facilities.

Guests must not charge electric or plug-in hybrid vehicles from ordinary electrical sockets at the property without prior agreement.

Public charging facilities are available in surrounding towns.

Wi-Fi

Complimentary Wi-Fi is provided using a FTTP connection (fastest Fibre connection) serving the holiday accommodation.

Internet availability and speed may occasionally be affected by circumstances outside our control. Guests must not use the connection for unlawful purposes or in a way that materially interferes with the network or the rights of others.

Damage and cleanliness

Guests must take reasonable care of the property, furniture, equipment, grounds and facilities.

Please report damage, breakages, faults or safety concerns promptly so that we can deal with them.

Guests are expected to leave the property in a reasonably clean and tidy condition.

This includes leaving toilets reasonably clean, removing excessive food or grease from the cooker and barbecue, emptying the dishwasher, returning equipment to its appropriate place and leaving furniture substantially where it was found.

Where cleaning substantially beyond the normal turnaround clean is reasonably required, the additional cost may be deducted from the security deposit.

Recycling and waste

Guests must follow the recycling and waste arrangements provided at the property.

If waste has not been separated in accordance with the instructions and we have to manually sort it, a £50 charge may be deducted from the security deposit where reasonably incurred.

Health and safety

Guests must take reasonable precautions for their own safety and that of members of their group.

Children must be appropriately supervised.

Any fault, hazard or safety concern relating to the property, grounds, swimming pool, sauna or other facilities should be reported to us promptly. Guests must follow reasonable safety instructions supplied at the property.

Problems during your stay

Please tell us promptly if there is a problem during your stay.

Giving us an opportunity to investigate while you are at the property will often allow an issue to be resolved quickly. Complaints can be made by telephone, email or in writing.

Personal information

Personal information is handled in accordance with our Privacy Notice.

Governing law

These terms are governed by the law applicable in England and Wales. Nothing in these terms removes any statutory jurisdiction or consumer protection available to a guest.