Reviews Policy

Cae Madog Barn Reviews Policy
Last updated: September 2026

Cae Madog Barn is committed to publishing customer reviews fairly and transparently.

This policy applies to reviews, ratings and review information displayed or republished by Cae Madog Barn.

Genuine reviews

We do not write fake customer reviews, ask anyone else to write fake reviews on our behalf or knowingly publish reviews that are not based on a genuine experience.

Where reviews are requested following a booking, the invitation is intended for genuine guests.

We use third-party review systems where appropriate to provide additional separation between the business and the publication of reviews.

Positive and negative reviews

We do not select reviews simply because they are favourable. We do not knowingly suppress genuine negative reviews while displaying favourable reviews, nor do we manipulate ratings or summaries to present a misleading impression.

Upfront Reviews currently displays reviews and aggregated ratings relating to Cae Madog Barn, including reviews with scores below five stars.  

Incentivised reviews

Cae Madog Barn does not currently offer discounts, free stays, payments, prizes, gifts or other benefits in exchange for customer reviews. We will not require or encourage a customer to provide a positive review in exchange for any benefit.

If an incentivised review is ever legitimately used in future, the incentive will be clearly and prominently disclosed.

Preventing fake or misleading reviews

We take reasonable and proportionate steps appropriate to the size and nature of the business.

These may include checking whether a reviewer appears to correspond with a genuine booking, using the verification and moderation facilities provided by our review provider, considering reports or complaints about reviews, investigating suspicious or obviously anomalous activity and requesting removal or correction where a review or aggregated rating appears fake, misleading or improperly incentivised.

We periodically review the way customer reviews are collected and displayed.

Reviews supplied by third parties

Where a review or rating is supplied by a third-party platform, that platform may operate its own verification and moderation procedures.

Using a third party does not remove our own responsibility for review information that we choose to publish on our website. CMA guidance expressly applies where a business republishes reviews originally collected by someone else.  

Removal or correction

A review will not be removed simply because it criticises Cae Madog Barn. Where we reasonably believe a published review is fake, misleading, relates to the wrong property, conceals an incentive, contains unlawful material or otherwise breaches applicable review rules, we may report it to the relevant platform and take reasonable steps to prevent it continuing to appear through media we control.

Reporting concerns

Anyone who believes a review or rating displayed in connection with Cae Madog Barn is fake or misleading can contact: caemadog1@gmail.com 

We will consider the concern and take proportionate action where appropriate.

The Digital Markets, Competition and Consumers Act 2024 specifically prohibits publishing reviews misleadingly and requires reasonable and proportionate measures to prevent and remove fake and concealed incentivised reviews.